24/7 helpline with an electrician
Call at any time: an electrician helps you find out what tripped, how to restore power safely and whether a call-out is needed. Advice by phone is included in the subscription.
Svalcon Care · subscription
An electrician on the phone when something trips at home.
A 24/7 helpline staffed by electricians and a guaranteed call-out within 10 h of your report. Call-outs and labour are charged by a clear price list — no hidden fees in the subscription.
PLN 20.00per month, incl. VAT
Open-ended contract. Cancel at any time in “My orders” — effective at the end of the paid month.
What the subscription includes
On site within 10 h — guaranteed
If advice is not enough, an electrician arrives no later than 10 h after your report — at night and on public holidays too. Late? The call-out is free.
A clear call-out price list
Call-outs and labour are charged separately according to the price list below — you know the amount before you decide on a visit. After the visit you receive a report and a payment link.
Do we cover your address?
Enter the postcode of the home you want covered.
Service area: Warsaw and municipalities within about 30 km (including Piaseczno, Konstancin-Jeziorna, Łomianki, Marki, Ząbki, Pruszków, Otwock).
How it works
Check your postcode
We guarantee the arrival time where we can get there in time — Warsaw and the surrounding area.
Buy the subscription online
Pay by card or BLIK — the following months renew automatically.
Call when something happens
The helpline works straight away. You can also report a fault in “My orders”.
The electrician arrives
Within 10 h of a report requesting a call-out. You receive the report and the charges by email.
Call-out price list
Amounts incl. VAT. Advice on the helpline is included in the subscription — you only pay for the electrician’s visit and work.
| Daytime call-out | PLN 149.00 |
|---|---|
| Call-out at night, at the weekend or on a public holidaynight: 22:00–06:00 | PLN 249.00 |
| Labour — per hourbilled in 30-minute steps, minimum 60 min per visit | PLN 120.00 |
| Parts and devices | as used, at list prices |
Example: a daytime call-out and 1 h of work = PLN 269.00. Provisional prices — we will confirm them before the service launches.
What the care covers
Covered
- the electrical installation in your home: the consumer unit, protective devices, wiring, sockets, switches and light fittings
- tripping protective devices, no power in part of the home, overheating and a burning smell
- advice by phone and an assessment of whether a call-out is needed
- a call-out and fault repair (charged according to the price list)
Not covered
- household appliances and electronics (washing machines, hobs, TVs) — we help you find out whether the appliance is at fault
- the network operator’s connection and meter — in a grid outage we give you the operator’s emergency number
- gas, water and alarm installations, and solar PV outside the consumer unit
- alterations and extensions of the installation — we quote them separately
Frequently asked questions
How much does it cost and how do I pay?
PLN 20.00 a month incl. VAT, in advance. You make the first payment by card or BLIK when you buy — we save the payment method and take the next payment every month. We will email you before any price change.
Can I cancel at any time?
Yes. The contract is open-ended and you cancel with two clicks in “My orders” — the care continues until the end of the paid month, with no fees and no calls to an adviser.
What is the waiting period?
The helpline works straight away, and the arrival time guarantee applies 14 days after purchase. This keeps people from buying the subscription in the middle of a fault and keeps the price low. We also come out during the waiting period — just without a guaranteed time. Customers who bought a consumer unit from us have no waiting period.
What if you do not make it within 10 h?
We count the time from a report requesting a call-out to the electrician’s arrival — at night and on public holidays too. If we are late, you get compensation: The call-out is free.
Can I withdraw from the contract?
Yes, within 14 days of purchase without giving a reason. If you ask for the care to start straight away, on withdrawal you only pay for the days you used it. Without that request the service starts after 14 days.
What does phone advice include?
An electrician helps you find out what tripped and why, how to restore power safely, whether an appliance or the installation is at fault, and whether a call-out is needed. The helpline is for the installation in your home — in case of misuse (e.g. a dozen calls a month on other matters) we may limit advice in line with the terms of service.
I have a Svalcon consumer unit — do I get anything?
Yes: with a consumer unit purchase the first months of care are free and have no waiting period. You will find the activation link on your order status page and in “My orders”.
Is there a business version?
We are preparing a business version (offices, service premises, several addresses, VAT invoice). Write to us if you are interested.
For businesses — coming soon
Offices, shops and service premises: a shorter arrival time, several addresses in one contract, a VAT invoice.
Ask about the business offerPeace of mind for PLN 20.00 a month
24/7 helpline, on site within 10 h, cancel at any time.